As most of you know, either from being in it or reading about it, the East Coast has been battered with Hurricane Sandy over the last 24 hours. The desctruction caused is not yet know, but early estimates place 750,000 people without power as of last night.
Pointsolve's central office is one of those places without power. However, our support operations are still able to function at almost 100% capacity, as our technicians are at a variety of locations around the midstate and at the moment, all have power and phone access.
What this means to our customers is that we will still be monitoring the 866 line when you call, we still have access to email, and we still have our technical notes and our remote support tools. For our CommonFocus subscribers, please note that the CommonFocus server is currently offline, so routine maintenance services will not be running after hours and you may notice the system tray icon observing that CommonFocus cannot contact the server. This will return to normal once we have power.
As observed yesterday, we are experiencing higher than usual call volume, so if you do not get a technician immediately, please leave a detailed message and the first available technician will return your call. Please be sure to identify yourself and leave a good contact number for which to call you back.
As always, thank you for working with us, and please stay safe and dry.
No comments:
Post a Comment