As Frankenstorm bears down on the East Coast, and we are starting to get hit with some sideways rain as I type, we would like to take a moment and review best practices for the next few days. Many of you will likely be losing power and other services, and we're sure you already have your basement stocked with canned food and bottled water, but have you thought about your IT infrastructure?
For those of you with servers in your offices, you very likely have an Uninterruptable Power Supply connected to it. The purpose of the UPS is to prevent sudden power loss and give the server ample time to complete a proper shutdown (thus preventing any serious damage from a sudden poweroff). However, these units typically provide 15 minutes to half an hour of runtime, which does not help if you have four days without power. Double check with your IT provider to determine if your UPS can shut down your server before its battery runs out, and if not, please ensure somebody in the office has the username and password to log in and shut down the server if the power goes out.
For desktop PCs, just shut them down at the end of the day when you leave. Yes, that may stop you from working from home, but better to avoid a potentially damaging power loss.
For clients of Pointsolve Technology, please note that our support team will be working hard to respond to your calls. Should you happen to call and one of our technicians did not answer, our message system will activate. Please leave a voicemail and clearly identify yourself, and leave a good contact number. A technician will get back to you as soon as possible. We cannot emphasize enough to please leave a message, even if you do not believe your question is critical: we would rather answer an innocuous question than run the risk of not having answered a potentially serious issue.
Thank you all for your time and patience in this matter, we wish everybody to stay dry, stay warm, and most importantly stay safe!
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